TYPE:ServiceMODEL:AtlasYEAR:2019
Too long of oil change. Service writer tried running a repair through my extended warranty and not VW warranty. Never told me of recal.
Average Score (124 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2020
When I called for an appt, one was available in only 2 days. I expressed my concerns about my car and the person ( lady) on the phone in service dept assured me it was ok to drive until my car was serviced. When I arrived , I told them of my concerns. I utilized the valet service. When completed, service went over what was completed. Everything I asked to have done was completed.
TYPE:ServiceMODEL:JettaYEAR:2024
Really fast service, got everything that I needed taken care of right away. Cleaned my car for me before I came to pick it up.
TYPE:SalesMODEL:TaosYEAR:2025
Salesman, Patricio, was great. First time I've had a salesman sit down and discuss what we wanted in a car. Then he went out and showed us the car that fit the bill. Bought it without trying any others, which had been our plan. Paperwork filled out without a hitch and the finance guy was polite and courteous as well.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
Awesome service department and advisors.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2021
Pretty sure y’all were gonna wait until my warranty expired to finally repair my car. I’m unhappy with my experience and will not recommend Witham to any VW owner. Sorry, but there’s no way you guys didn’t have a part for a 2021 - and it’s quite surprising you were able to get it done so quickly after it stopped working (when y’all said it would be fine)!
TYPE:ServiceMODEL:JettaYEAR:2025
They are always so friendly and helpful. If they was having a bad day you would never even know they was.
TYPE:SalesMODEL:TiguanYEAR:2025
Our salesman was outstanding! He was waiting at the curb for us when we pulled up to take delivery of the Tiguan. Felt very red carpet-esque! Nice job!
TYPE:ServiceMODEL:AtlasYEAR:2025
We had an appt for oil change and tire rotation for our first maintenance on our 2025 Atlas scheduled for 10 am. We arrived at 9:45 and our car wasn’t taken back for service until 11:45. Service was completed at 12:20. My husband marked the front tire when we initially arrived. The tire rotation was never done, yet detailed on our service statement. We had to take the car back at 1:00 to complete the rotation.